Client area

In technical terms, the path is the route used to reach a file, or to go from one place to another in the file system. Under Windows, an example of a path is: C:\\path\\to\\file.tx

In the client area, each contact has an access level for your company, and it decides which pages they see. An accountant doesn't need nginx logs, and a sysadmin doesn't necessaril

What is an additional site or addon domain? An addon domain also called an additional site is a website added to an active web hosting account that already has a main domain name.

Some pages of the client area are made of cards: the home page Overview , the page of each of your services, and the first Overview tab of the Alerts , Docker , Protection , Accoun

A screenshot, a short video or a log excerpt is often worth more than a long explanation. You can attach files to a new request as well as to each of your answers. Attach a file 1.

You can block particular systems and users from accessing your site by blocking their IP address or domain. To block an IP address: 1. Sign in to cPanel 2. Under the Security headi

This page is also available in the Client Hub by clicking My Account My Details Change password. Please note that the Client Hub password is not the same password you use to sign i

Who blocked that address? When did this colleague last sign in? Who changed a DNS record? The activity log answers that kind of question. You'll find it under My profile › Activity

If you made your initial purchase by credit card, or added a card to your account through the Client Area, your services are renewed automatically 3 days before their due date, unl

The client area's API lets your own tools read your services, their status and your invoices, and even act on your machines: an internal dashboard, a deployment script, your monito

To create a new e mail account: 1. Sign in to cPanel 2. Click Add / Remove e mail accounts under E mail Management Tools 3. In the Create a New Email Account section, enter the fol

Please skip this step and go straight to the Publishing your website section if you have already designed your website. Atlas Hoster offers you several options for creating your we

Please skip this step if your domain name was ordered from us. DNS configuration is needed only if you bought a domain name from another provider and want to associate it with a we

Every hosting plan has disk space and bandwidth limits, as described on the Atlas Hoster website. These limits must be respected at all times, and you will be unable to transfer ad

Please skip this step and go straight to the Introduction to cPanel section if your domain name was ordered from us. DNS Domain Name Servers associate a domain name with a host amo

The help centre has articles on every page of the client area: how to pay an invoice, invite a colleague, read your logs and more. Every contact can use it, from Help › Help in the

Welcome to Atlas Hoster, and thank you for entrusting us with the hosting of your website. You are joining thousands of other clients and a community of webmasters and enthusiasts

Your hosting account is managed through your control panel: cPanel. Sign in to your cPanel by going to: www.yourdomain.com/cpanel replace yourdomain.com with your own domain name a

We post our news as announcements : a new offer, a change of prices, planned work on our infrastructure. They're meant for all our clients and you read them in your client area, on

Each request has a number and its own page: our answer, yours, the files exchanged. One request can gather several conversations: a message sent from the website's form, your answe

To add a credit card to your account: 1. Sign in to the Client Area with your username and password 2. Click My Invoices < Credit card details secure page 3. Enter the details of t

You can add a "streaming" video, that is, a video that downloads and plays automatically without waiting, by using YouTube's service for this purpose. YouTube lets you easily embed

SSH: introduction and definition. SSH, short for Secure SHell, is a network protocol used to connect to the server's command line interpreter. With a tool using this protocol, you

1\. Sign in to WHM with your reseller username and password 2. If you have not done so yet, create a plan called a package by clicking Packages Add package 1. Give the package any

With the control panel cPanel you can create additional FTP accounts, each with its own username and password, and each giving secure access to a specific directory of your hosting

1\. Sign in to WHM with your reseller username and password 2. If you have not done so yet, create a plan called a "package" by clicking Packages Add package 1. Give the package an

You can order the following additional services: \ SSL certificate \ IP address \ Additional site \ Professional software installation \ Off server backup. To order one of these se

To publish your website, you need to transfer your files to the server. Two important things before you start: 1. Your web pages must be placed in the directory called public\ html

A hosting or domain name contract can be renewed by paying the invoice for your service in the Client Area, section My Invoices. Generally, a renewal takes place automatically afte

You can use your e mail accounts at Atlas Hoster with mail programs such as Outlook, Windows Mail, Thunderbird or Apple Mail. Although each program is different, they all offer a s

To set up your FTP account in Dreamweaver, click Site in the menu , then New Site. Then use the details received in your welcome e mail to configure Dreamweaver as shown in this sc

To change the owner of a hosting plan or a domain name: 1. The new owner must create a new client record with us, through the Client Area, Register link it is free . 2. The former

To install your SSL certificate: 1. Sign in to the cPanel control panel. 2. In the Security menu, click SSL Manager 3. On the Private Keys KEY line, click Generate, view, upload, o

The client area installs like an app on your phone or computer, with no app store involved. Once installed, it can show your alerts as notifications, even while it is closed. Insta

If you have always used the Microsoft Windows operating system since you started using a computer, your first visit to the Linux command line interpreter may seem intimidating. The

The Team page under My profile lists the people in your company who use the client area, with their access level and status. It's where you invite a colleague, adjust their rights,

JSP/J2EE support is normally turned off for all hosting accounts; please contact us by e mail, or ask for JSP/J2EE support to be activated on your hosting account. Note: Our server

When you have many services, labels help you find them and know what each project costs. A label is a free word you put on a service: prod , staging , shop , the name of a customer

This article describes how to recover or reset a lost or forgotten password for the following systems: 1. Client Area 2. cPanel or main FTP/SSH account 3. Webmail 4. secondary FTP

1\. Sign in to your cPanel. 2. Under "Site management tools", click "phpMyAdmin". 3. In the left hand drop down menu titled "Database", select the database you want to manage. 4. Y

Every hosting account gives you access to one or more MySQL databases. You can create these databases in your cPanel and manage them with the phpMyAdmin graphical administration in

A question, an outage, a change to make? The Support page under Help lets you write to our team and follow the conversation in one place. Every contact in your company can use it,

Plan upgrade. To upgrade your plan to the PRO pack: 1. Sign in to the Client Area 2. Enter your username and password if asked 3. Click My Products/Services 4. For the plan you wan

FTP File Transfer Protocol connections let you transfer files between your computer and the web server. To connect by FTP, you need an FTP program we recommend the free program Fil

You can use the File Manager to add and modify files on the server. The File Manager is available in cPanel, section Files. If you want to publish your files in the root directory

Note: only sites created entirely with the Website Builder can be published this way. Once you have finished creating your site with the Website Builder, you can easily publish it

Publishing a site consists in transferring its files from a local computer or from a private test environment to the web server, so that the general public can reach it over the In

To put a site online you need two things: a domain name the address, for example mysite.com and a server that shows the site. A VPS is a server of your own, with its keys in your h

Every month we prepare a report for your company that sums up the month gone by: availability of your services, incidents, backups, probes, traffic, protection and upcoming renewal

When you enter a domain name http://your\ domain.tld in your browser's address bar, you usually reach the index page of the site in question index.html. But if you want to reach a

We improve the client area regularly. A page left open during an update keeps running the version it loaded: it doesn't change by itself while you're using it. The banner Every 5 m

To install your SSL certificate: 1. Sign in to the cPanel control panel. 2. In the Security menu, click SSL Manager 3. On the Private Keys KEY line, click Generate, view, upload, o

Your company can tighten access to its client area with two rules: make two factor authentication mandatory for all its contacts, and only allow sign in from certain IP addresses.

The Support section of our website contains hundreds of articles and tutorials to help you use your hosting account. You can communicate with other Internet users through our Forum

Introduction. An SSL Secure Sockets Layer certificate lets you secure a section of your website by encrypting the data transmitted over the Internet through your web pages 128 bit

Atlas Hoster offers a specialised service for indexing and search engine optimisation your websites on the major search engines of the Internet. In the meantime, you can have a con

The dark bar at the top of every page holds two tools: a search box, to jump to a service or an invoice without going through the menus, and a bell that sums up the latest alerts s

Signed in on a shared computer and forgot to sign out? The Signed in sessions card, at the bottom of the Sign in and security tab of My profile › Account , lists every browser or d

A passkey signs you in to the client area with your fingerprint, your face or your device's PIN, without typing a password. Your device or your password manager keeps it, and it on

You sign in to your client area with your e mail address and your own password. If two factor authentication is on for your account, you also type a code. Your first time: the invi

A few comfort settings sit at the top right of the client area. None of them touch your services; they only change how you work. Several companies, one address If you are a contact

When one of your services goes down, we sometimes need to reach someone at your company without waiting: to approve an intervention, or simply to tell you. The Who to call in an em

Atlas Hoster reserves the right to change this policy at any time. It is your responsibility as a client to check the terms of use regularly for any changes that may have occurred.

The home page menu Overview answers one question: what needs you today? It opens after you sign in, and the logo brings you back to it from anywhere. Needs your attention Right und

The Renewals page under Billing shows what's coming up for your company over the next 12 months, month by month. No more surprises: a domain about to expire, a contract invoice to

With two factor authentication, your password alone no longer gets anyone in: they also need a 6 digit code from an app on your phone. Even if your password leaks, your account sta

The Account page under My profile , or click your name at the top right, then Account brings together, in tabs, everything about you personally: your details, your password, your n

If you build your website yourself, you will surely want to create subdirectories to organise your work. Creating a directory is a task you have probably done before. For example,

Got a token see "Create and manage your API tokens" ? Here's how to use it. The API answers in JSON, at the address shown on My profile › API , something like https://your client a

This practical guide was designed to help you get started with your hosting account at Atlas Hoster, and contains the information you need to configure your account, publish your s

The Webmail interface lets you read and send e mails from any computer, using a web interface similar to Hotmail. To be able to sign in to your Webmail account, make sure you have

The Webmaster Help PRO service is available to all our clients. With this service, you get the personal assistance of an experienced web technician who can carry out for you or hel

Welcome to Atlas Hoster, and thank you for entrusting us with the hosting of your website. You are joining thousands of other clients and a community of webmasters and enthusiasts

Each resold account has its own username and password, so that your clients can manage their accounts directly. These usernames are either generated automatically by the system or

public\ html is the directory in which the html files that can be viewed publicly i.e. through the browser are stored. So if you transfer html files to the server intending these p

Payment procedures Atlas Hoster makes the procedures and means of payment easier for services ordered online hosting, website creation, search engine optimisation, e mailing platfo

While ordering a service or product on our website, you may receive a message telling you that your order has been marked as fraudulent. Do not panic Our hosting management system

An NFS share is network storage set aside for you on a NAS at OVH. Your servers mount it like a folder: the files are shared between them and kept off your machines. The Your share

cron is a command used to schedule tasks that must run periodically, for example once a day, Monday to Friday at 3:00 pm. Cron jobs let you automate certain commands or scripts on