Administrators who act, with written commitments
We take care of your servers, hosted with us or elsewhere: continuous monitoring, patches, backups, security, interventions. Response and recovery times are in the contract, not in a promise.
- Response 15 min · recovery 2 h (Critical)
- On-call engineers 24/7
Three tiers
Pick the level of commitment according to what your services cost when they stop.
Business
24 / 7Shops, portals and business applications in production.
- 30 min
- Response
- 4 h
- Recovery
- 4 business h
- Restore
- Everything in Essential
- Response within 30 minutes in business hours
- Daily backups, 30 days retention
- 2 hours of interventions included per month
- Monthly availability report
Critical
24 / 7Services that cannot stop: high traffic, SaaS, media.
- 15 min
- Response
- 2 h
- Recovery
- 2 h
- Restore
- Everything in Business
- 24/7 on-call, response within 15 minutes
- Recovery within 2 hours
- High-availability architecture and load tests
- Quarterly review with your teams
Essential
Essential remains available for staging and showcase sites: response within 4 business h, no guaranteed recovery time.
Continuous monitoring and alerts · Weekly verified backups · System security patches · Support by ticket, business hours
What we do, concretely
- 01
Monitoring
Processes, ports, certificates, disks, load, backups: everything is watched and visible in your portal, with the alerts you choose.
- 02
Patches and hardening
Security updates applied, useless services off, firewall, fail2ban, encryption: a configuration kept up to date.
- 03
Backups and restores
Scheduled, verified backups, tested restores, and a restore button in the portal.
- 04
Interventions
A service down, a disk filling up, a certificate expiring: we act, and you read what was done in the log.
- 05
Performance
Cache, missing indexes, PHP/MySQL/Redis tuning: we measure and fix what slows your pages.
- 06
Reports
A monthly availability and incident report, and for the Critical tier a quarterly review.
Frequently asked questions
Do you manage servers hosted elsewhere?
What do response and recovery times mean?
Do we keep our access?
Which technologies?
Let's talk about your servers
An audit of your current setup, then a proposal per tier: you see what we would change before signing.