The home page and what needs your attention

The home page (menu Overview) answers one question: what needs you today? It opens after you sign in, and the logo brings you back to it from anywhere.

Needs your attention

Right under the greeting, a list ranks what is going on, worst first:

• Urgent (red): a service down, an incident in progress, an overdue invoice, a failing HTTP probe, a disk full within a week, a VM backup that needs a look, a VM over its traffic quota, a domain or certificate expiring within a week.
• To do (orange): a degraded service, an invoice to pay, a disk full within a month, a VM near its traffic quota.
• Information (blue): a support request waiting for your reply, a maintenance in progress.

Each line has its own button, such as See the services, See the invoices, See the disk or Reply. When nothing is wrong you simply read "Everything is in order."

Figures and shortcuts

Next come quick actions (Open a ticket, Add a probe, Set up alerts, My invoices, Invite a colleague…) and clickable cards: Services, Incidents, Maintenance, Probes, Unpaid invoices and Support. The unpaid invoices card has its own Pay button.

Further down, To watch lists the services in trouble, followed by smaller panels: Coming up in 30 days (renewals and due dates), Disks filling up, Backups to check, Expiring soon, Traffic this month and, for full access, your team's Recent activity.

A page in the order of your job

The home page follows your access level:

• Administrative contact: right after the quick actions, the Invoices to pay panel lists the five oldest invoices to pay, with their due date, the amount and Late when they are overdue. Each has its own Pay button when it can be paid from the client area. Next to it, Coming up in 30 days shows your renewals and due dates. Every invoice opens the full list of invoices to pay.
• Technical contact: the cards for services, incidents and probes come first, then disks, backups, expirations and traffic; due dates come after them.
• Full access: everything, in the order described above.

For example, your accounts department opens the client area: last month's overdue invoice shows straight away, and one click on Pay settles it, without going through the list of services.

First steps

Until your account is fully set up, the Get the most of your client area panel suggests a few steps. After an order, it starts with your services: Pay your order to start its delivery, Sign in to your VPS (crossed out once its password has been shown) and Point your domain to your server (when you have a domain and a VPS with us). Then come: turn on two-factor authentication, choose where to receive alerts, watch a site with a probe, invite a colleague, get notifications on this device. Finished steps are crossed out. The Hide these first steps cross hides the panel in this browser.

Arranging the page

The Arrange button, at the top right, lets you move the cards and panels into the order that suits you; your order is kept for your account. See « Arrange the cards of a page your way ».

Good to know

You only see what your access level covers. An administrative contact sees invoices and renewals but not the state of the servers, a technical contact sees the opposite, and full access sees both. If a figure seems to be missing, that is usually why: ask a colleague with full access.

Why does a disk say "full in 12 days"? It is a projection based on how fast it filled over the last 14 days, so it moves when your usage does.