Lost or forgotten password (client area, cPanel, webmail, FTP)

What to do depends on what you forgot: the client area, cPanel, a mailbox (webmail) or an FTP account. Find your case below.

Your client area password

1. On the Client area sign-in page, click Forgot your password?.
2. Enter your email address and click Send me a link.
3. Open the link you receive by email and choose your new password (at least 10 characters), then click Save and sign in.

The link works only once and expires quickly: if it is refused, start again at step 1. For discretion, the page shows the same message whether or not the address has access. If nothing arrives, check your spam folder, then ask a colleague who manages the team to send you a link from the Team page. See also the article "Update your profile and password".

Your cPanel password

You do not need to know it to open cPanel from your client area:

1. Sign in to the Client area.
2. In the Hosting and services menu, click Services, then your hosting.
3. Click Sign in to cPanel: cPanel opens in a new tab, already signed in.
4. In the Preferences section, open Password & Security, then choose a new password (article "Changing your password").

If you also need the password for a direct cPanel sign-in, an FTP client or SSH, change it this way: the client area never shows an existing password. If Sign in to cPanel does not open, click Ask support about it on the hosting page: only the account holder, or a contact they have authorised, can request a password change.

The password of an email address (webmail)

1. Open cPanel from Services → your hosting → Sign in to cPanel.
2. In the Email section, open Email Accounts.
3. On the row of the address concerned, click Manage, then change the password and save.

Reminder: your webmail username is the full email address.

The password of a secondary FTP account

1. Open cPanel from Services → your hosting → Sign in to cPanel.
2. In the Files section, open FTP Accounts.
3. On the row of the account concerned, click Change Password, enter the new password and save.

A secondary FTP username always ends with @yourdomain.com (replace it with your own domain name), for example accountname@yourdomain.com.

Need help?

Open a ticket from the service page with Ask support about it, or from the Support menu. For your security, only the hosting account holder, or a contact they have authorised, can request a password change.