Eligibility conditions for domain transfers

Before you can transfer your domain, make sure you meet the eligibility conditions for a domain transfer. The transfer of a domain name that is not eligible will fail and cause additional delays in setting up your site.

ELIGIBILITY CONDITIONS FOR A DOMAIN TRANSFER

1. Be the owner of the domain name, or have the owner's authorisation to carry out the transfer.
2. Have registered the domain name in question with another registrar at least 60 days before the date of the new transfer request.
3. Have access to the administrative e-mail address registered for this domain. You can see which e-mail address was registered for your domain by running a "whois" search on the domain (the e-mail in question is shown under "Admin-Mailbox"). If this e-mail address is not yours, please contact your current domain provider to change it. If you use a WHOIS privacy service, you will need to turn off every privacy option before placing your transfer request.
4. Make sure your domain name is not locked by your current registrar. You can check whether your domain is locked by running a "whois" search on the domain. If there is a lock, the following line will probably be shown: "Status: REGISTRAR-LOCK" (other possible variants are: clientUpdateProhibited, clientTransferProhibited and clientDeleteProhibited). If your domain is locked, you will have to contact your current domain registrar to have it unlocked (or unlock it directly through their admin interface).
5. For transfers of .COM/NET/ORG/INFO/BIZ domains, you must obtain a special transfer authorisation code from your current registrar, called the EPP code (or AUTH CODE). Please ask your registrar to send you this code, and copy it carefully into the field provided for it on the order form. .CA domains do not need an EPP transfer code.

See also: DOMAIN NAME TRANSFER PROCEDURE

If you still have questions about the transfer of your domain name or hosting, do not hesitate to contact our team by e-mail or telephone.