Resources and additional technical support

The Support section of our website contains hundreds of articles and tutorials to help you use your hosting account. You can communicate with other Internet users through our Forums. If needed, you can get additional support with the hosting of your website free of charge by contacting us through a support ticket. Please always include your username, the domain concerned, and a detailed description of the problem. We will answer your question as soon as possible (usually within 4 working hours). For emergencies (server outage, problems receiving or sending e-mails) or accounting problems, you can reach us by telephone during our working hours. All planned outages and serious problems are also announced (often several days in advance) in the Network Issues section of our website. For further help that is not related to the hosting of your site, please contact us to discuss your needs. We offer consulting in website design, PHP/MySQL programming, and search engine optimisation.